Fenwick Shores, Tapestry Collection by Hilton

Hotel Is Decent. I’m Not Returning Due To Bad Experience. Only Problem Is I Was Double Charged And Advised The Manager On Duty Melissa, The Charges Was Posted Not Pending. However, I Was Told By The Manager Melissa, Charges Are Pending… Almost A Month Later And I Had To Call To Have Charges Reversed. Not Good Customer Service. I Wasn’t Offered Accommodation To Have A Free Stay But Points. Anyone Who Travels Often Understand How Much Of Bare Minimum Effort That Is As Far As Offering Sincere Apologies. Also, Felt Like I Had To Beg For Concern On The Situation. Very Uncomfortable.

This is a great hotel. The staff is extremely friendly across the board. Room was big enough to handle a family of 5 (2 adults, 3 kids). Housekeeping was attentive daily. On-site restaurant was modest but good enough for a quick bite or breakfast. Pool is heated, staff said 82 degrees but it was not quite there. However, on a sunny October 70 degree day it was still arm enough to use. Beach is one block away although the beach entrance requires walking up and down a hill of sand. Area around the hotel is pretty quiet, mostly residential except for a few restaurants and stores.

We stayed over the last weekend in August and had a lovely time. The rooms are really nice and large. We were upgraded to the king suite which was wonderful. The property is very nice overall. I love that it’s away from the hustle and bustle of Ocean City, but close enough to go there.

If I could give 4.5 stars, I would. There are 2 things that keep me from giving it 5. The bed was way too firm. I know beds are very subjective, but it made it hard to get a good night sleep. We were also told the morning we checked out that we were not entitled to the food and beverage credit. The woman at the front desk told us we had to use it all before the morning of check out. We have used that for breakfast in the past at other Hilton properties the morning of check out, so that didn’t seem right. I’ve wondered if what we were told was incorrect information. We ended up going to Dunkin Donuts up the street for breakfast instead because the breakfast on property is a bit pricey.

Overall, I would highly recommend this property. I had never stayed at a Tapestry property before and it’s a very nice option in the Hilton portfolio.