Henlopen Hotel

First, I would like to thank my 3rd party booking agency (Capital One Venture Card) for saving the day.

My wife and I were celebrating our 10 year wedding anniversary and wanted to spend a nice evening at the beach in Rehoboth. I booked a Ocean View "apartment" for this and couldn't wait to get down there and enjoy the area.

While checking in I was told "I see you booked through a 3rd party and if you would have booked directly through us you could have gotten 15% off." Felt like I was a kid in school getting a bit of a reprimand with the tone used, but whatever.

We get all checked in, get up to our room and there's no ocean view. We're staring at the balconies of all the other rooms they have, the parking garage and the parking lot where you check in. I go downstairs to say "hey we don't have and ocean view"' even showed my res confirmation. I got some spiel about how the rooms are in a block and blah blah. Yes, I know about the rooms blocks but we did not have an ocean view that I paid for.

I feel like checking in they should have said "hey we see you booked ocean view but unfortunately we don't have that for you." Maybe a little apology or some compensation would have been nice?

Thank goodness for my 3rd party booking because I cancelled immediately when I got back up to our room for a full refund, so the discount was 100%. What kills me is they thought I would just go back to our room and take what they gave us. Nope!

Luckily we live in Wilmington so it wasn't god awful not having to accept that the hotel decided that we weren't getting an ocean view room.

If you have a travel card, book through them so you don't have to put up with "yeah, this is what you get regardless of what you booked and a shrug."

Terrible. Thanks for making our wedding anniversary memorable Henlopen Oceanfront Hotel. We will never be back.

It was a perfect 3 day getaway for my wife and I. Parking was fine, front desk service was great, always extremely helpful. Room was clean and updated with a good view of the ocean. Location was great, we parked our vehicle and didn't move it until we checked out. Easy access to the beach, short walks to all the bars and restaurants via boardwalk.
We will definitely be back.
Also, free coffee all the time.

Honestly the best hotel experience I've ever had in my life! The bad reviews are from people saltier then the ocean this hotel is right in front of, speaking of right in front EVERY SINGLE ROOM has a view of the ocean!!! I'm reading some reviews that are just lies.. The entire staff from front desk to maintenance were amongst the friendliest I've ever encountered. I want to shout out Victoria, Gareth , Paulette, and Kristen for being the most hospitable, most joyful and most welcoming hotel staff I have ever met ! I will return here every year! Thank you Henlopen for being beyond amazing!!